FAQ

1. What products and services does your company offer?

   - We specialize in the manufacturing of towers and accessories for various industries such as telecommunications, power distribution, and infrastructure development. Our product range includes telecom towers, substation structures, swaged tubular poles, hardware items, solar module mounting structures, polymer insulators, and more.

2. Where is your company located?

   - Our headquarters are located at Jalan Industrial Complex, Gate No. 1, Right Lane No. 6, NH-6, Jangalpur, PS Domjur, PO Begri, Village Baniara, Howrah 711411, West Bengal, India.

3. What are your business hours?

   - Our business operates from Monday to Friday, 9:00 AM to 6:00 PM IST.

1. What types of towers and accessories do you manufacture?

   - We manufacture a comprehensive range of steel structures including telecom towers (RTT & GBT), substation structures, swaged tubular poles, solar module mounting structures, polymer insulators, and various hardware items.

2. Do you offer customization options for your products?

   - Yes, we provide customization services to tailor our products to meet the specific requirements of our clients. Our team of engineers and designers collaborate closely with customers to deliver tailored solutions.

3. Can you provide examples of projects you've completed in the past?

   - Yes, we have successfully completed numerous projects across different industries. Please visit our gallery section to view examples of our completed projects.

1. How can I place an order for your products?

   - To place an order, you can contact our sales team via phone at +91 9836105959 or email us at info@indoeast.com. Alternatively, you can submit your inquiry through our website's business enquiry form.

2. What are your shipping options and delivery times?

   - We offer various shipping options to cater to our customers' needs. Delivery times may vary depending on factors such as product availability and shipping destination. Our sales team will provide you with detailed information regarding shipping options and delivery times.

3. Do you offer international shipping?

   - Yes, we provide international shipping services. Our logistics team will assist you in arranging the most suitable shipping method for your international orders.

1. Are your products ISO-certified?

    - Yes, we are ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018 certified, demonstrating our commitment to quality management, environmental sustainability, and occupational health and safety.

2. What measures do you take to ensure the quality of your products?

    - We adhere to strict quality control measures throughout the manufacturing process. Our products undergo rigorous testing and inspection to ensure they meet industry standards and customer requirements.

3. Do you offer any warranties or guarantees?

    - Yes, we stand behind the quality of our products. We offer warranties on select products and provide guarantees of customer satisfaction. Please contact our sales team for more information regarding warranties and guarantees.

1. What payment methods do you accept?

    - We accept various payment methods including bank transfers and online payment gateways. Our sales team will provide you with detailed payment instructions upon placing your order.

2. Do you offer credit terms for bulk orders?

    - Yes, we offer credit terms for qualified customers on bulk orders. Our sales team will work with you to establish suitable credit terms based on your requirements and credit history.

1. How can I get assistance if I encounter any issues with my order?

    - Our dedicated customer support team is available to assist you with any inquiries or issues you may encounter. You can reach our support team via phone, email, or by visiting our office during business hours.

2. Do you provide technical support for your products?

    - Yes, we offer technical support services to assist our customers with product installation, maintenance, and troubleshooting. Our team of technical experts is available to provide assistance and guidance as needed.

1. Can I visit your manufacturing facility for a tour?

    - Yes, we welcome visitors to our manufacturing facility. Please contact our office to schedule a tour in advance, and our team will be happy to accommodate your request.

2. Are you hiring? How can I apply for a job at your company?

    - Yes, we are always looking for talented individuals to join our team. Job openings and application instructions are available on our careers page. You can submit your resume and application through the online application portal.

3. Do you have any partnerships or affiliations with other companies?

    - Yes, we have partnerships and affiliations with various companies and organizations in the industry. For more information about our partnerships and collaborations, please visit our partnerships page.

1. Where can I find your privacy policy and terms of service?

    - Our privacy policy and terms of service are available on our website. You can access them through the links provided in the footer of our web pages.

2. What measures do you take to protect customer data and privacy?

    - We take the protection of customer data and privacy seriously. Our privacy policy outlines the measures we take to safeguard customer information and comply with data protection regulations.

These FAQs aim to provide comprehensive answers to common questions about our company, products, services, and policies. If you have any further inquiries or require additional assistance, please don't hesitate to contact us.